Shipping policy

Contact Information

Business Name: RKEPIE

Physical Address: Room 801, Floor 8, Block A, Building 1, Qingwang Chuangye Park, Shangrao, Jiangxi 334100, China

USA Warehouse Address: 15791 Quality Way, Chino, CA 91708, USA

Customer Support Phone: +86 17625182679

Customer Support Email: hearingaidsservice@gmail.com

Shipping Overview
At RKEPIE, we are committed to delivering clinical-grade hearing solutions to your doorstep. We utilize both our central production facility and our USA-based warehouse to ensure timely delivery.

Shipping Methods & Delivery Times

United States:

Processing Time: 1-2 business days.

Shipping Time: 7-12 business days (Standard Shipping).

Europe (France, Germany, Italy, Netherlands, Sweden, UK):

Processing Time: 1-2 business days.

Standard Shipping: 15-20 business days.

Expedited Shipping: 7-12 business days (€22.00).

Tracking & Delivery

Tracking: Once your order is dispatched, a confirmation email with a tracking number will be sent to you. You can monitor your package’s journey on our "Track Order" page.

Issues: If your package is delayed, arrives damaged, or appears lost, please contact us at hearingaidsservice@gmail.com or via WhatsApp at +86 17625182679 within 48 hours of your scheduled delivery date. We are here to assist you in resolving any shipment issues promptly.