Frequently Asked Questions

RKEPIE hearing aids are designed for adults with perceived mild to moderate hearing difficulty. If you're unsure about your level of hearing difficulty, we recommend consulting an audiologist. All our devices come with a 45-day trial so you can test them in your daily life.

RKEPIE sells directly to consumers online, eliminating the clinic markup and middlemen that drive up the cost of traditional hearing aids. Our devices use digital technology at a fraction of the price.

RKEPIE hearing aids are not intended to treat or cure tinnitus. Some people may notice that amplified environmental sound makes tinnitus less noticeable, but results vary. Persistent, sudden or one-sided tinnitus should be discussed with a doctor, ENT or hearing professional.

OTC and prescription hearing aids serve different needs. RKEPIE OTC hearing aids are intended for adults aged 18 or older with perceived mild to moderate hearing difficulty. Prescription devices may include professional testing, custom programming and follow-up care. People with severe, sudden, rapidly worsening or one-sided hearing difficulty should seek professional evaluation.

No. RKEPIE hearing aids are FDA-registered OTC (Over-The-Counter) devices. You do not need a prescription or a hearing test to purchase them. They are designed for adults who perceive they have mild to moderate hearing difficulty.

Fit depends on ear shape, ear-canal size, hearing-aid style and ear-tip size. CIC models sit inside the ear canal, while BTE models rest behind the ear. Multiple ear-tip sizes are available with selected models, but users should check the specifications for the individual product.

OTC hearing aids are generally not covered by standard health insurance plans. However, some FSA (Flexible Spending Account) and HSA (Health Savings Account) plans may cover OTC hearing aids. We recommend checking with your plan provider.

Charging time varies by model: CIC models charge in approximately 1.5–2 hours; BTE models charge in approximately 2–3 hours. All models can be charged overnight for a full day of use.

No. RKEPIE devices are digital hearing aids with advanced DSP (Digital Signal Processing) chips that intelligently process sound — not simple amplifiers. They process background noise, suppress feedback, and enhance speech clarity in ways that basic amplifiers cannot.

CIC hearing aids sit inside the ear canal and prioritize a discreet appearance. BTE hearing aids sit behind the ear and generally offer larger controls and easier handling. The right style depends on comfort, dexterity, listening needs, and personal preference.

RKEPIE OTC hearing aids are intended for adults with perceived mild to moderate hearing difficulty. Suspected severe hearing loss is not appropriate for self-selection through a general product recommendation. Consult an audiologist, ENT or doctor for testing and suitable treatment options.

Yes. Because CIC hearing aids sit inside the ear canal, they generally do not compete for space behind the ear with eyeglass frames. Comfort still depends on correct ear-tip size and individual fit.

Battery life varies by model, volume, listening environment, charging condition and frequency of use. Check the individual product page for its stated device runtime and charging-case reserve. Charging-case reserve must not be described as continuous runtime from one device charge.

Many RKEPIE models use built-in rechargeable batteries, but buyers should check the specifications of the individual model. Rechargeable models are placed in their compatible charging case or charger according to the product instructions.

RKEPIE currently provides a 45-day return period. Customers should review the current return conditions, eligibility requirements and instructions before purchasing, and retain the packaging, accessories and order information. Returns & Refunds

Shipping destinations, processing expectations and estimated delivery times may vary. Review the current Shipping Policy for the latest information that applies to your order. Shipping Policy

The M602 is a rechargeable CIC in-ear hearing aid intended for adults aged 18 and older with perceived mild to moderate hearing difficulty. It is suitable for users who prefer a compact in-ear form factor for daily conversations, TV, and general home listening. It does not replace professional care requiring a hearing test, diagnosis, or custom programming.

The M602 includes a complete left and right pair—one device for each ear—along with a rechargeable charging case. It is not sold as a single unit. For the exact packaging contents and included accessories, please refer to the current product page and packaging instructions.

The M602 can be used for up to 20 hours per full charge. Actual battery life is influenced by volume levels, frequency of use, listening environments, charging conditions, and battery health. Individual results vary, and maximum runtime is not guaranteed for every user.

With its CIC in-ear design, the M602 does not occupy space behind the ear, making it a potential option for users who prefer not to share that space with eyeglass frames. Actual comfort depends on ear-canal shape, ear-tip size, proper insertion, and personal preference.

Select an ear-tip that fits securely without causing pain or significant pressure. Too small may result in looseness or increased feedback; too large may be difficult to insert or cause discomfort. Different sizes may be needed for each ear. Never force the device deeper to fix a loose fit. How to Choose the Right Ear-Tip Size for CIC Hearing Aids

The M602 is not a Bluetooth phone streaming device. Users can try holding the phone speaker near the hearing aid microphone, adjusting the distance and angle, or using speakerphone in appropriate environments. Call clarity is also affected by the phone, network, environmental noise, and the caller's voice. How to Hear Phone Calls More Clearly With Hearing Aids

The M609 is a pair of rechargeable CIC in-ear devices intended for adults with perceived mild to moderate hearing difficulty. It is suitable for individuals who prefer a compact in-ear design and value the extended power reserve of a travel charging case while on the go.

The M602 focuses on daily compact CIC use with a portable charging case. The M609 is also a rechargeable CIC pair, but its primary difference is the travel charging case offering up to 96 hours of total power reserve. Sound performance is not claimed to be superior without verified testing.

No. The M609 devices operate for up to 20 hours per full charge. The up to 96 hours refers to the total power reserve provided by a fully charged travel case, not continuous device runtime from a single charge. Actual performance is influenced by usage and charging conditions.

The stated charging time for the M609 is approximately 1.5 hours. Actual time may be affected by remaining battery level, connection quality, charging case status, power source, and environmental conditions. Charge both the devices and the case before travel, ensuring the devices are properly seated.

The M609 features on-device controls and does not require a smartphone app for daily operation. Users should follow the manual to learn proper insertion, removal, volume adjustment, and charging. It does not support Bluetooth streaming or app control unless explicitly confirmed by product specifications.

With its compact CIC design, rechargeable battery, and a travel case offering up to 96 hours of total reserve, the M609 is an option for those valuing charging convenience on trips. Travelers should carry the USB-C cable, spare ear-tips, cleaning tools, and manual, while following airline regulations. Best Hearing Aid for Travel

The M802 is a rechargeable BTE hearing aid intended for adults aged 18 or older with perceived mild to moderate hearing difficulty. It is designed for everyday conversations, television and daily listening, making it suitable for users who prefer a behind-the-ear style with accessible physical controls.

The RKEPIE M802 includes a complete left-and-right pair: one hearing aid for each ear. A charging dock, USB-C charging cable, multiple ear-tip sizes, cleaning and maintenance tools, a carry pouch and an English user manual are listed with the current product package. Check the product page for current package details.

The M802 is rated for up to 20 hours per full charge, with an approximate charging time of two hours. Actual runtime varies according to volume, listening environment, charging conditions, battery condition and frequency of use. Do not describe 20 hours as a guaranteed result for every user.

The M802 provides physical controls on the hearing aid for daily adjustment and should not be described as requiring a smartphone app. Users should follow the current product manual for volume, mode, charging and operation instructions. Do not claim Bluetooth streaming or app control unless separately verified.

A BTE hearing aid such as the M802 generally provides a larger body and more accessible controls than a compact CIC device. This may help first-time users or people with reduced finger dexterity. However, the user must handle both the behind-the-ear body and the ear tip, so individual preference still matters. Easiest Hearing Aid for Seniors to Use

The M802 rests behind the ear, where it shares space with the arm of eyeglasses. Many users can wear both, but comfort depends on the frame, device position, ear shape and ear-tip fit. Position the glasses first and then adjust the hearing aid carefully rather than forcing either item.

The M905 is a rechargeable BTE hearing aid intended for adults aged 18 or older with perceived mild to moderate hearing difficulty. It is designed for everyday conversations, television and daily listening, making it suitable for users who prefer a behind-the-ear design and accessible physical controls.

The current M905 package includes a complete left-and-right hearing aid pair. It also lists a charging dock with USB-C cable, multiple S/M/L ear-tip sizes, cleaning and maintenance tools and an English user manual. Buyers should check the current product page for the latest package information.

The M905 is rated for up to 20 hours per full charge, with an approximate charging time of two hours. Actual battery performance depends on volume, listening environment, frequency of use, charging conditions and battery condition. Do not promise all-day use for every customer.

The M905 uses physical controls on the device for daily adjustment. A BTE body may be easier for some users to hold than a compact in-ear device, but ease of use depends on finger dexterity, vision, ear-tip fit and familiarity. New users should begin in a quiet environment and follow the product manual.

The M905 provides on-device physical controls without requiring a smartphone app for normal operation. Do not claim Bluetooth calling, music streaming or app-based programming unless those functions are explicitly confirmed in the current technical specifications.

The M905 is intended to support everyday conversations, television and daily listening for adults with perceived mild to moderate hearing difficulty. Actual benefit depends on the user’s hearing, fit, volume setting, environment and adaptation. It cannot guarantee that every word will be understood or eliminate all background noise. Best Hearing Aid for Family Conversations

No. The M905 is an OTC hearing aid and does not replace professional testing, diagnosis or custom programming when those services are needed. Seek medical or hearing-professional help for sudden, severe, rapidly worsening or mainly one-sided hearing difficulty, ear pain, drainage, bleeding or severe dizziness.