Frequently Asked Questions

RKEPIE hearing aids are designed for adults with perceived mild to moderate hearing loss. If you're unsure about your level of hearing loss, we recommend consulting an audiologist. All our devices come with a 45-day risk-free trial so you can test them in your daily life.

RKEPIE sells directly to consumers online, eliminating the clinic markup and middlemen that drive up the cost of traditional hearing aids. Our devices use the same core digital technology as clinic devices — at a fraction of the price.

While RKEPIE hearing aids are not medical devices for treating tinnitus, many users report that amplifying ambient sound helps mask the ringing sensation. We recommend consulting a healthcare professional for tinnitus treatment.

RKEPIE devices use professional-grade digital signal processing technology comparable to many clinic devices. The key difference is that prescription devices are custom-fitted and programmed by an audiologist. Our OTC devices are self-fitted and ideal for mild to moderate hearing loss.

No. RKEPIE hearing aids are FDA-registered OTC (Over-The-Counter) devices. You do not need a prescription or a hearing test to purchase them. They are designed for adults who perceive they have mild to moderate hearing loss.

Our CIC (Completely-in-Canal) models are ultra-compact and sit invisibly inside the ear canal. Our BTE (Behind-the-Ear) models are lightweight and ergonomically designed. All models include multiple ear tip sizes (S/M/L/XL) to ensure a comfortable, secure fit.

OTC hearing aids are generally not covered by standard health insurance plans. However, some FSA (Flexible Spending Account) and HSA (Health Savings Account) plans may cover OTC hearing aids. We recommend checking with your plan provider.

Charging time varies by model: CIC models charge in approximately 1.5–2 hours; BTE models charge in approximately 2–3 hours. All models can be charged overnight for a full day of use.

No. RKEPIE devices are digital hearing aids with advanced DSP (Digital Signal Processing) chips that intelligently amplify and process sound — not simple amplifiers. They filter background noise, suppress feedback, and enhance speech clarity in ways that basic amplifiers cannot.

CIC (Completely-in-Canal) hearing aids sit invisibly inside the ear canal — ideal for those who prioritize discretion. BTE (Behind-the-Ear) hearing aids rest behind the ear and are better suited for moderate to severe hearing loss, first-time users, or those who prefer easier handling.

For moderate to severe hearing loss, we recommend our BTE models: M802 Pro, M905 Professional, M908 Ultimate, or M909 Supreme. These deliver higher amplification power than our CIC models.

Yes. CIC models sit entirely inside the ear canal and do not interfere with glasses. Our BTE models are also designed with a slim profile that fits comfortably alongside glasses frames.

Battery life varies by model. Our M908 and M909 BTE models offer up to 48 hours per charge. Most other models offer up to 20 hours per charge. Models with the 96-Hour Freedom Case (M608, M609) provide up to 96 hours of total power reserve via the charging case.

No. All RKEPIE models feature built-in rechargeable lithium batteries. Simply place them in the included charging case to recharge — no disposable batteries ever needed.

All RKEPIE hearing aids come with a 45-day risk-free trial. If you're not completely satisfied for any reason, return them within 45 days for a full refund — no questions asked.

We offer free standard shipping to the United States. Estimated delivery time is 7–12 business days.