Contact us
We're Here to Help
At RKEPIE, your satisfaction is our top priority. Whether you have a question about our products, need help with your order, or want guidance on choosing the right hearing aid—our support team is ready to assist you.
📞 Business Contact Information
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Customer Support Phone/WhatsApp: +86 17625182679
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Headquarters Address: Room 801, Floor 8, Block A, Building 1, Qingwang Chuangye Park, Shangrao, Jiangxi 334100, China
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USA Warehouse Address: 15791 Quality Way, Chino, CA 91708, USA
📧 Email Support hearingaidsservice@gmail.com We respond to all emails within 24–48 hours, Monday through Friday.
⏰ Support Hours Monday – Friday: 9:00 AM – 6:00 PM (EST) Saturday – Sunday: Closed
📦 Order & Shipping Inquiries For questions about your order status, tracking, or delivery, please include your order number in your email so we can assist you as quickly as possible.
🔄 Returns & Refunds We offer a 45-day return policy. If you're not completely satisfied with your purchase, contact us at hearingaidsservice@gmail.com and we'll guide you through the return process.
🧠 Product Guidance Not sure which hearing aid is right for you or your loved one? Email us with a brief description of your hearing needs and we'll personally recommend the best option from our lineup.
💬 Frequently Asked Questions Before reaching out, you may find your answer in our Support & Guide page, where we cover common questions about setup, usage, charging, and care.