Contact us

We're Here to Help

At RKEPIE, your satisfaction is our top priority. Whether you have a question about our products, need help with your order, or want guidance on choosing the right hearing aid—our support team is ready to assist you.

📧 Email Support

hearingaidsservice@gmail.com
We respond to all emails within 24–48 hours, Monday through Friday.

⏰ Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

📦 Order & Shipping Inquiries

For questions about your order status, tracking, or delivery, please include your order number in your email so we can assist you as quickly as possible.

🔄 Returns & Refunds

We offer a 45-day risk-free return policy. If you're not completely satisfied with your purchase, simply contact us at hearingaidsservice@gmail.com and we'll guide you through the easy return process. Full refund guaranteed—no questions asked.

🧠 Product Guidance

Not sure which hearing aid is right for you or your loved one? Email us with a brief description of your hearing needs and we'll personally recommend the best option from our lineup.

💬 Frequently Asked Questions

Before reaching out, you may find your answer in our Support & Guide page, where we cover common questions about setup, usage, charging, and care.