User Guide & Support | RKEPIE Digital Hearing Aids

Q1: How do I start using it for the first time?

• Step 1: Open the charging case.

• Step 2: Pick up the devices.

• Step 3: Check the LED display—it should show '100' L R when fully charged.

• Step 4: Put them on and enjoy clearer sound!

Q2: Why do I hear a "whistling" sound?

• The Reason: This usually happens if the ear dome doesn't fit perfectly in your ear canal.

• The Fix: Try a different size dome (included in your package). Make sure it’s pushed in snugly. Once the seal is tight, the whistling stops!

Q3: How long will the battery last?

• Answer: You get up to 96 hours of total battery life with the charging case.

• Pro Tip: Just pop them back into the case when you sleep—they’ll be fully charged and ready by morning.

Q4: Are these devices safe and certified?

• Yes! Our products are built with medical-grade digital chips and have passed rigorous FCC certification.

• Safe for Daily Use: Designed for the whole day of comfortable, safe daily wear.

  Still Need Help?

• Email us: [hearingaidsservice@gmail.com] 

• Response Time: We usually reply within 24 hours!